Right of withdrawal pursuant to Legislative Decree no. 206 of 6 September 2005

The right of withdrawal can be exercised only if the Customer changes his mind and wishes to return the product purchased, while it does not apply in the event of damage or loss of the product during transport (in this case,  see the specific section).

The right of withdrawal may be exercised, given the type of goods sold, pursuant to Article 52, within 14 working days, from the day of receipt of goods. The Customer shall express his intention to withdraw by registered mail with return receipt, within the terms mentioned above.

Products must be returned, at the expense of the Customer, in their original packaging, complete with any labels, accessories and fiscal documentation. Products must not have been used and must be returned to Galaxy Color s.r.l. in the same conditions as shipped. Customers are responsible for the goods returned until they are properly received by Galaxy Color s.r.l,  which is why we recommend insured and tracked shipping. Products must be returned within a period not exceeding 14 business days from receipt of the written notice
with which the customer expresses his intention to exercise the right of withdrawal.

Once received the product, Galaxy Color s.r.l will check its integrity, then it will refund the amount paid (excluding shipping charges, which are not refundable) within 5 business days at no additional cost.  The amount will be refunded using the same method of payment used by the customer for the initial transaction, unless otherwise agreed and provided that Galaxy Color s.r.l. shall not cover any additional costs required to refund the amount due.

Galaxy Color s.r.l reserves the right to not accept returns without prior notice by the customer and, therefore, not authorised.

Instructions for exercising your right of withdrawal

Products must be returned in their original packaging, complete with any labels, accessories and fiscal documentation. Products must not have been used and must be returned to Galaxy Color s.r.l. in the same conditions as shipped. Customers are responsible for the goods returned until they are properly received by Galaxy Color s.r.l,  which is why we recommend insured and tracked shipping.

Customers can ask for a replacement by email or on the phone  (see the Contact us section) within 5 days from receipt of goods. Upon receipt of the request, the replacement will be authorised and you will be given all the necessary instructions to return the goods to be replaced.

Once received the product, Galaxy Color s.r.l will check its integrity, then it will replace the goods returned or it will refund the amount paid  within 5 business days. The amount due will be refunded by bank transfer or through Paypal, if this was the payment method chosen by the Customer.

Galaxy Color s.r.l reserves the right to not accept returns without prior notice by the customer and, therefore, not authorised.

The name and address of the recipient and the sender must be clearly legible on the bag or box containing the product.

The package must be sent to: Galaxy Color S.r.l. – via Del Ricordo, 51 – 20128 – Milan ITALY

By accepting the subscription, you accept without reserve the above conditions.
For any further information or clarification on sale conditions of sale, please do not hesitate to contact us through our contact form.